Article ID: 119790, created on Jan 24, 2014, last review on May 9, 2014

  • Applies to:
  • Business Automation 5.5
  • Business Automation 5.4

Symptoms

An on-line store cannot be installed on Windows 2008 server, an error is returned on running the .msi package:

There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.

An event viewer shows more detailed error:

Log Name:      Application
Source:        MsiInstaller
Event ID:      11720
Description:
Product: Parallels Business Automation Online Store -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.  Custom action SetupIISAction script error -2147217394, :  Line 21, Column 2,  

Cause

The script stopped on attempt to configure IIS because one of required server roles/components missing.

Resolution

Install missing roles. The required list can be found in the documentation:

PBA 5.5 - http://download.pa.parallels.com/pba/5.5/doc/56372.htm

PBA 5.4 - http://download.pa.parallels.com/pba/5.4/doc/56372.htm

Search Words

SetupIISAction script error -2147217394, : Line 21, Column 2

There is a problem with this Windows Installer package

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496 210d017ddc3a076d22f0f865b1cf0730 e12cea1d47a3125d335d68e6d4e15e07

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