Article ID: 119770, created on Jan 23, 2014, last review on May 29, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

There are many tasks in status "In progress" under Top > Configuration Director > Event Manager > Event Log. For example:

6279    Subscription period has ended   Subscription #257             Processing
6278    Renewal order has been created  Order #1064                   Processing

They are all about sending notifications: "Subscription notification for customer" or "Order notification for customer". The following records appear if the events are run manually (/var/log/hspc/hspc.log):

[2014/01/21 03:36:25] [INFO] [15591] [HSPC::MT::EV::Action_setup::SendMessage::execute] Send Message Start
[2014/01/21 03:36:25] [DEBUG] [15591] [HSPC::Logger::sw_trace] TRACE [01]: +> HSPC::MT::EV::Action_setup::SendMessage->execute (scn=>)
[2014/01/21 03:36:25] [DEBUG] [15591] [HSPC::EV::History::execute_actions] TRACE [01]: -> HSPC::MT::EV::Action_setup::SendMessage->execute (scn=>)

Cause

Such behavior was classified as the software issue PBAS-29232 and was fixed in OBAS 4.5.1 release.

Resolution

Upgrade OBAS to the latest version.

Hotfix for OBAS 4.5-55 CentOS6, 64-bit

Download the attached file. Install the hotfix on the OBAS node using the following commands:

# rpm -Uvh perllib-4.5-57.swsoft.x86_64.rpm
# service hspcd restart

Search Words

SendMessage->execute

Send Message Start

notification for customer

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