Article ID: 119768, created on Jan 23, 2014, last review on May 11, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5


I've configured E-Mail Gate to receive problem reports in my PBA-S. Tickets should be created when customers send emails to

But tickets are not created. There are many messages with subject "Undelivered Mail Returned to Sender" shown in Support Manager of Provider's panel (Top > Account Director > Support Manager > Trouble Tickets). The following error exists in the message body:

<root@%pbas%> (expanded from <ts_gw@%pbas%>): cannot update
 mailbox /var/mail/root for user root. error writing message: File too large

The following errors are shown in the log (/var/log/hspc/hspc.log):

[2014/01/22 09:03:32] [ERROR] [20178] [HSPC::Taskman::Comm::backend_execute_task] Task #16 HSPC::MT::UM::TS -> check_mail failed miserably: Timeout at /usr/lib/perl5/site_perl/5.8.8/HSPC/Taskman/ line 319.
SELECT `mail_id`, `mail_body` FROM `ts_mailqueue` WHERE `is_read` = 0 LIMIT 1 (See /var/log/hspc/p2014-01-22_09-03-32 for details)


Mail queue file is overloaded:

[root@hspc ~]# ls -lh /var/mail/root
-rw------- 1 root root 1.4G Jan 22 09:11 /var/mail/root
[root@hspc ~]#  

Task #16 "Check mail queue" fails with timeout error.


Remove old email messages from mail queue. It's recommended that you remove old emails using Data Retention at

Top > Configuration Director > Miscellaneous Settings > Data Retention: Remove outdated emails

If this does not help, contact Parallels Support for further troublechooting.

Search Words

E-Mail Gates

File too large

Mailbox full

cannot update mailbox

Data Retention

cannot create tickets

Remove outdated emails


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