Article ID: 119628, created on Jan 14, 2014, last review on Oct 6, 2014

  • Applies to:
  • Plesk Automation 11.1
  • Plesk Automation 11.5

Symptoms

Upgrade to Parallels Plesk Automation (PPA) 11.5 was started, but it failed with one of the following errors in /usr/local/ppa/log/poaupdate.log file:

  1. INFO Updating mail auth database on host: postfix.example.com (13)...
    The unexpected HTTP code '403' was received on the HTTP request to the agent at 'https://10.10.0.35:8443/agent.cgi'.
    Releasing semaphore 27 in request cleanu
    ERROR Error trace:
    ERROR poaupdater.uUtil.ExecFailed
    ['/usr/lib64/plesk-9.0/mail_auth_dump', '-service-node', '10.10.0.35'] exited with non-zero status 1
    
  2. INFO Upgrading vhosts structure on host: apache.example.com (3)...
    An internal server error was encountered during the command execution on the remote host '10.10.0.37'.
    ERROR Error trace:
    ERROR poaupdater.uUtil.ExecFailed
    ['/usr/local/psa/bin/repair', '--update-vhosts-structure', '-no-reconfigure', '-service-node', '10.10.0.37'] exited with non-zero status 1
    

Cause

  1. plesk-agent is not functioning on the service node.

  2. sw-cp-server is stopped on the service node.

Resolution

  1. Login to the service node and restart plesk-agent:

    ~# /etc/init.d/plesk-agent restart
    
  2. If point 1 does not help, restart sw-cp-server on the service node:

    ~# /etc/init.d/sw-cp-server restart
    

    If it fails with the following error, kill stuck sw-cp-server process and restart:

    ~# /etc/init.d/plesk-agent stop
    Stopping agent.cgi:                                        [  OK  ]
    [root@linux2 ~]# /etc/init.d/sw-cp-server start
    Starting sw-cp-serverd: nginx: [emerg] bind() to 0.0.0.0:8443 failed (98: Address already in use)
    nginx: [emerg] bind() to 0.0.0.0:8443 failed (98: Address already in use)
    nginx: [emerg] bind() to 0.0.0.0:8443 failed (98: Address already in use)
    nginx: [emerg] bind() to 0.0.0.0:8443 failed (98: Address already in use)
    nginx: [emerg] bind() to 0.0.0.0:8443 failed (98: Address already in use)
    nginx: [emerg] still could not bind()
                                                               [FAILED]
    ~# netstat -nlp | grep 8443
    tcp        0      0 0.0.0.0:8443      0.0.0.0:*   LISTEN      2294/sw-cp-serverd
    
    ~# kill -9 2294   
    ~# /etc/init.d/sw-cp-server start
    Starting sw-cp-serverd:                                    [  OK  ]
    ~# /etc/init.d/plesk-agent start
    Starting agent.cgi:                                        [  OK  ]
    

Search Words

exited with non-zero status 1

failed

Action executing atomic action

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