Article ID: 119546, created on Jan 9, 2014, last review on Oct 27, 2014

  • Applies to:
  • H-Sphere 3.6.3


The customer is unable to install a SSL cert renewal. The CP accepts the SSL renewal but when you visit the site, it still shows that the site has the old expired cert.


Software issue TP#69458


It is not possible to renew Certificate on Windows server. To Install Certificate as new :

  1. Turn SSL support off
  2. Turn SSL support on
  3. Install SSL certificate as a new in Customer's CP.

Search Words

SSL renewal

SSL cert

The SSL cert for domain expired and now need to installed a new certificate and CA. When I do this through CP, I get a message that everything installed successfully. But when I try to visit this through browser, I don't get the new SSL cert but rather the expired SSL cert.

SSL certificate

f213b9fa8759d57bee5d547445806fe7 6311ae17c1ee52b36e68aaf4ad066387 6b908665c0d1eca5bdd0141a32fd712a 2e39a5e5b1423cc126cf735bac076008

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