Article ID: 119481, created on Jan 4, 2014, last review on May 11, 2015

  • Applies to:
  • Odin Business Automation Standard

Symptoms

The following error is shown on the Provider's Control Center login page (http://%pbas%/pcc):

500 Internal Server Error

Cause

  1. Check if the mysqld service is stopped:

    ~# /etc/init.d/mysqld status
    mysqld is stopped
    
  2. Check /var/log/hspcd/error_log for errors like

    [Tue Oct 21 13:49:01 2014] [error] [HSPC::Request] HSPC::WebSystem->run error: DBD::mysql::st execute failed: Table './dbsession/sessions' is marked as crashed and should be repaired at /usr/local/share/perl5/Apache/Session/Store/DBI.pm line 44.\n\t(in cleanup) DBD::mysql::st execute failed: Table './dbsession/sessions' is marked as crashed and should be repaired at /usr/local/share/perl5/Apache/Session/Store/DBI.pm line 44.\n
    

Resolution

  1. Start the mysqld service and reconfigure it to be started after reboot:

    ~# /etc/init.d/mysqld start
    ~# chkconfig mysqld on
    
  2. Contact Odin support for resolution.

Search Words

500 Internal Server Error

mysqld is stopped

Table is marked as crashed and should be repaired

cannot login to PCC

mysqld

Table './dbsession/sessions' is marked as crashed and should be repaired

Provider's Panel is not available

PCC is not available

Internal Server Error

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