Article ID: 119412, created on Dec 30, 2013, last review on May 22, 2016

  • Applies to:
  • Plesk Automation 11.1
  • Plesk Automation 11.5

Symptoms

Despite PA licenses are active and valid, the following error is displayed when logging in Customer Control Panel in Plesk Automation:

Warning: Hosting management operations are not allowed for this subscription: The subscription resources are provided by the service node #12 whose license key PLSK000000000000 has expired.. Please contact your service provider. 

Cause

PA considered all the licenses as expired at the last week of the year. That behavior is caused by software issue PPA-84.

Resolution

For Plesk Automation 11.5

The issue was fixed in PPA 11.5 MU#01.

For Plesk Automation 11.1

  1. Back up the original file:

    ~# cp /usr/local/psa/admin/plib/common_func.php3 /usr/local/psa/admin/plib/common_func.php3.orig
    
  2. Replace the /usr/local/psa/admin/plib/functions.php file from the attached archive:

    ~# wget https://kb.odin.com/Attachments/kcs-19628/PPA-84.zip
    ~# unzip PPA-84.zip
    ~# cp 11_1__usr_local_psa_admin_plib_common_func.php3 /usr/local/psa/admin/plib/common_func.php3    
    
  3. Restart the sw-cp-server service:

    ~# /etc/init.d/sw-cp-server restart
    

Search Words

license problem

License Expired

Hosting management operations are not allowed for this subscription: The subscription resources are provided by the service node #12 whose license key PLSK000000000000 has expired

Warnung: Hosting management operations are not allowed for this subscription

Warnung: Hosting management operations are not allowed for this subscription: The subscription resources are provided by the service node #4 whose license key PLSK025130940009 has expired.. Please contact your service provider.

Hosting management operations are not allowed for this subscription: The subscription resources are provided by the service node whose license key has expired.. Please contact your service provider.

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