Article ID: 119328, created on Dec 26, 2013, last review on May 20, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5
  • Plesk Automation 11.1

Symptoms

Customer created under reseller cannot create subscriptions in PPA.

If the action made in PBAS, the following error message appears:

'Account #7 has no necessary resources to create subaccount, account type 3.',
666951 Error Failed #77777777 Order On PA
Process provisioning for document; Process document #777777778

Cause

Root cause of this issue is in incorrectly created reseller template, not enough resources where added to template.

Resolution

Reseller template should contain all resources which are needed by customers and subscriptions, as an example you could check pre-created default template "Reseller Linux Hosting" or "Reseller Windows Hosting".

Additional information about template creation you could find in Quick Start Guide or Operations Guide for PPA.

Search Words

reseller customer subscription

resource

Cannot add POA subscription to reseller customer

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