Article ID: 119301, created on Dec 25, 2013, last review on May 16, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5
  • Plesk Automation 11.5

Symptoms

I cannot manage subscriptions when login to Plesk Automation (PPA) through Odin Business Automation - Standard (OBAS):

OBA-S PCC > Top > Service Director > Parallels Automation Manager > Nodes > %ppa_node% > Login to PCP

Login screen is shown when try to manage any subscription through PA:

PA > Operations > Resellers > %reseller% > Subscriptions > %subscription% > User > %customer% > Log in as customer > Web Sites

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Cause

SSO session is not initiated on PA during login from OBAS.

Such behavior was classified as the software issue PBAS-29198 and was fixed in OBAS release 4.5.1.

Resolution

Upgrade OBAS to the latest version.

Additional information

Cannot manage PA subscription in CP: "Logged user has no access to the subscription"

Search Words

cannot manage PPA subscriptions

broken SSO

cannot manage PPA

SSO session is broken

Log in screen on subscription

SSOSID

cannot login to PPA admin

cookies

ERR=find: File system loop detected; `/var/named/run-root/var/named/run-root' is part of the same file system loop as `/var/named/run-root'.

PPA login page appears

Cannot login to PPA admin panel from PBA-S

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