Article ID: 119294, created on Dec 24, 2013, last review on Nov 5, 2014

  • Applies to:
  • Plesk Automation 11.1
  • Plesk Automation 11.5

Symptoms

Cannot manage DNS zones in PPA web interface with error:

Detail Module: "ServiceManagement", code = "10" Properties: service_id = "2". Message: "Service #2 does not exist.". 

Cause

  1. DNS service node was reattached to PPA with new ID, and records contain old node ID in PPA database.

  2. Issue may be caused by database inconsistency, manual changes in database.

Resolution

  1. Check dns settings of domain as below:

    plesk=> select domain_id,zone_id from domains where name='domain.tld';
     domain_id | zone_id
    -----------+---------
            167 |     149
    
  2. Check hosting_id for domain dns zone:

    plesk=> select zone_id, ns1_name, hosting_id from dns_zones where zone_id=149;
    -[ RECORD 1 ]------+-----------------------------
    zone_id            | 149
    ns1_name           | ns1.domain.tld
    hosting_id         | 2
    
  3. Check name server id:

    plesk=> select * from dns_hostings where hosting_id=2;
    -[ RECORD 1 ]--------
    hosting_id  | 2
    ns1         | 5
    ns2         |
    ns3         |
    ns1_primary | y
    ns2_primary | y
    ns3_primary | y
    
  4. Make sure that there is name server with id from previous query:

    plesk=> select dns_service_id,name from dns_services;
     dns_service_id |             name
    ----------------+-------------------------------
                  1 | ns1.domain1.tld
                  5 | ns2.domain2.tld
    

Search Words

Bind DNS query refused

Detail Module: "ServiceManagement", code = "10" Properties: service_id = "2". Message: "Service #2 does not exist.".

test

DNS fatal error

failure response: status: -1, module_id: dns, extype_id: 2026, error_message: Unable to find the DNS service specified in the DNS resource type: user exception, ID 'IDL:Plesk/ExSystem:1.0'

c1ecc6010feff26cb42d1d14a7881dd6 e0aff7830fa22f92062ee4db78133079 33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065

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