Article ID: 119286, created on Dec 24, 2013, last review on May 6, 2014

  • Applies to:
  • Odin Business Automation Standard 4.x
  • Plesk Automation 11.1

Symptoms

During provisioning of PBA-S subscription to PPA 11.1, task "Add the IP address to reseller's IP pool" initially fails on PPA side with the following error:

Reseller with external id does not exist

After some time, the task is completed successfully on its own.

Resolution

Such behavior was considered to be a software issue that will be fixed in further Parallels Plesk Automation update released after 11.5. Here is bug id:

PPA-32 - PBA-S fails to clearly activate PPA reseller's subscription, because of async run of dependent tasks

The "Reseller with external id does not exist" error does not affect PBA-S subscription provisioning to PPA in general - after some time the task is completed successfully on its own.

Search Words

cannot order PPA through PBA-S

reseller with external id does not exist

Add the IP address to reseller's IP pool

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