Article ID: 119264, created on Dec 23, 2013, last review on Aug 12, 2014

  • Applies to:
  • Business Automation

Symptoms

Domain renewal order fails. An error in the registrar log depends on the registrar:

CENTRALNIC (=EPPREGISTRAR):

<response><result code="2201"><msg>Authorization error</msg>

OPENSRS:

<item key="response_text">Unknown domain: domain.com</item> 
<item key="action">REPLY</item> 
<item key="response_code">465</item> 
<item key="is_success">0</item>

Cause

Domain was manually transfered to another registrar. To verify it, check the domain information with any whois service.

Resolution

Check the domain information with whois service and if domain was transfered away, cancel the corresponding domain subscription. If the cancellation order fails, refer to the article #115183.

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