Article ID: 119262, created on Dec 23, 2013, last review on Jul 14, 2014

  • Applies to:
  • Business Automation

Symptoms

A resource was deleted from the service template in Parallels Operations Automation (POA), and the corresponding resource rate was removed from the service plan in Parallels Business Automation (PBA). Attempting to synchronize provisioned subscriptions with the changed service plan fails with the following error:

Could not install Resources to PEMGATE: Parallels Operations Automation error #error_code #2006, extype_id #221, module_id #ResourceManagement, Subscription #<subscription_ID> has no resource type #<resource_ID>..

Or, for domain plans, the following error is shown:

Could not install Resources to DOMAINGATE: Failed to set Whois Privacy

Cause

During synchronization, the option "Install into Provisioning System" is set to "Immediately", which means that the system addresses PEMGATE to synchronize the resource limits in POA and PBA. However, the resource has already been removed from the subscription in POA, so the limits cannot be synchronized and the whole synchronization procedure fails. A similar issue happens with DOMAINGATE and the Whois Privacy resource.

Resolution

Choose the option "Not install" for "Install into Provisioning System". If you also need to install some new resources, follow this procedure:

  1. Only choose the options "Remove obsolete resource(s)" + "Install into Provisioning System" - "Not Install"
  2. Synchronize the subscription(s)
  3. Choose the option "Install new resource(s)" + "Install into Provisioning System" - "Immediately" + any others as required
  4. Synchronize the subscription(s).

Search Words

synchronization

Subscription

has no resource type

Could not install Resources to PEMGATE: Parallels Operations Automation error #error_code

Whois Privacy

Table Subscription Resource doesn't contain row with id 1001742, 2001.

Could not install Resources to DOMAINGATE

Other

synchronize

tas

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF