Article ID: 119241, created on Dec 20, 2013, last review on May 11, 2014

  • Applies to:
  • Operations Automation

Symptoms

500 Internal Server Error is displayed when customer or provider tries to login in WAP portal.

The following error can be found in Event Viewer on WAP portal Server at the path: Application And Services Logs > Microsoft > WindowsAzurePack > MgmtSvc-TenantSite > Operational

Error:Unhandled exception: SecurityTokenValidationException: Jwt10305: Lifetime validation failed. The token is expired.

Cause

Time on servers in WAP Infrastructure differs with the time on POA Management Node.

Resolution

Synchronize date and time on servers in WAP Infrastructure and POA Management Node.

Additional information

Internal Server Error can be displayed if you are open WAP portal directly (https://ip_address:30081) bypassing POA Control Panel. Direct access is disabled. Only access via POA is allowed.

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