Article ID: 119215, created on Dec 19, 2013, last review on Sep 22, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

A Virtual Machine cannot be created. The "Parallels Server Virtual Machine Management; Creating" task stays in status "In progress" (Top > Configuration Director > Logging and Errors > Action Log):

In progress  Virtual Machine  Parallels Server Virtual Machine Management; Creating   

The following error is shown in OBAS log (/var/log/hspc/hspc.log)

[ERROR] [31032] [HSPC::MT::PServer::VM::assign_ips] Can't set IP address to Parallels Server virtual machine: No free IP found 

or

[ERROR] [31578] [HSPC::MT::PServer::VM::operate_vm] Can't synchronize virtual machine Error invoking external utility: Can't set user password. The operation was completed with an error. The operation you performed in the virtual machine was completed with this error: 2: 'SetUserPassword: NetUserSetInfo FAILED Err = 2245 (0x000008C5)
The password does not meet the password policy requirements. Check the minimum password length, password complexity and password history requirements.

Cause

  1. There are no free IP addresses in IP pools with the "IPs for Virtual Machines" allocation type (Top > Service Director > IP Manager > IP Pools).
  2. Weak password was set for Virtual Machine during creation.

Resolution

  1. Reconfigure IP pools of type "IPs for Virtual Machines" - add new pool or allocate IP Addresses.

  2. Make sure to put strong password for Virtual Machine during creation (Check the minimum password length, password complexity and password history requirements). Cancel current order and create new one with valid password.

Search Words

Parallels Server Virtual Machine Management; Creating

allocation type

Error-TEXT: 51:39] [ERROR] [32729] [HSPC::Taskman::Comm::backend_execute_task] Task HSPC::MT::Billing -> process_documents failed!

No free IP found

Virtual Machine

task "Parallels Server Virtual Machine Management; Creating" remains in status "In progress"

Creating

Can't set IP address to Parallels Server virtual machine

IP pool

IPs for Virtual Machines

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 624ca542e40215e6f1d39170d8e7ec75 70a5401e8b9354cd1d64d0346f2c4a3e

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