When customers try to create a new service user in CCP Home > Create user, following error is shown when clicking Finish button:
An unforeseen error occurred. Please contact your provider ERROR_ID = 1383682454579
However, the service user is created successfully. No errors are shown in
Incorrect customization of POA CCP Menu structure
To fix it, please do the following steps:
In Provider's Panel go to Top > System Director > Configuration Manager > Custom Menu Manager > CCP Menu Structure,
Usersin the field
service_usersin the field
ID, click 'Search'
Click on the found menu section and go to Bound CTs tab. There should be several service templates. Delete them from this section to fix the issue.
This issue was reported as bug ID POA-76218. It will be fixed in future updates of Parallels Operations Automation.