Article ID: 119191, created on Dec 16, 2013, last review on May 5, 2014

  • Applies to:
  • Operations Automation 5.4

Symptoms

When customers try to create a new service user in CCP Home > Create user, following error is shown when clicking Finish button:

An unforeseen error occurred. Please contact your provider 
ERROR_ID = 1383682454579

However, the service user is created successfully. No errors are shown in /var/log/poa.debug.log.

Cause

Incorrect customization of POA CCP Menu structure

Resolution

To fix it, please do the following steps:

  1. In Provider's Panel go to Top > System Director > Configuration Manager > Custom Menu Manager > CCP Menu Structure,

  2. Type Users in the field Name and service_users in the field ID, click 'Search'

  3. Click on the found menu section and go to Bound CTs tab. There should be several service templates. Delete them from this section to fix the issue.

This issue was reported as bug ID POA-76218. It will be fixed in future updates of Parallels Operations Automation.

Search Words

An unforeseen error occurred. Please contact your provider

service user

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