Article ID: 119148, created on Dec 13, 2013, last review on Sep 24, 2014

  • Applies to:
  • Business Automation
  • Odin Business Automation Standard 4.5


Not yet registered domain is not available for registration in PBA, attempts to register it fail with Not Available status for this domain or with an error Domain already registered.

Steps to resolve

Check the whois checker that is configured for the tld:

Home > System > Settings > Domains > TLDs
tld -> First Checker

a) if it is not configured, it is required to configure it. If a registrar supports domain availability check for a zone, this registrar can be assigned as checker to a zone, if no – then Whois plug-in should be configured;

b) verify WHOIS configuration, check the RegEx, logs.

Known errors:

  1. IP restriction, one of the errors below appear in the log (WHOIS or REGISTRAR.log):

    Connection denied. Your host (x.x.x.x) is not authorized to use this service.
    whois.server.tld: access denied for xx.xx.xx.xx

    Reason: IP address of the PBA Management Node (Application server) is restricted to use the WHOIS server configured for the problem domain zone.

    Contact administrators of the WHOIS server (registrar support) to resolve the problem, e.g. to add IP address of the PBA Management Node to the authorized hosts list.

  2. Incorrectly configured RegExp.

    Run the command directly on the PBA server:

    # whois [domain] -h [whois server]

    You will see the sentence nothing found, not available or similar that must be used as a RegEx.

Search Words



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