For instance, currently a customer is using 7 mailboxes. I need to decrease that value to 3 from PBAS.
The resource value can be changed through:
CP > Account > Buy Resources.
PBAS allows decreasing resources limits if the option is enabled. If the resource downgrade is not supported you might get the following error:
Resource '%resource_name%' cannot be decreased
The setting is defined for vendor (provider or reseller) at:
Top > Commerce Director > Upgrade Manager > Configuration:
- Allow resource usage downgrade
More detail about the option might be found on the Help top-right reference on the same page.