Article ID: 118864, created on Nov 26, 2013, last review on Jun 27, 2016

  • Applies to:
  • Odin Business Automation Standard

Symptoms

Customer placed an order, it remained paid (according to Top > Commerce Director > Online Payments > Setup > Online Payment Processing):

Payment processing occurs automatically, but subscription creation requires manual approval

For the details see Setting Transactions Approval and Processing Mode.

Customer placed another order and it canceled the first one, balance was not change properly.

Cause

Software issue PBAS-21614 that was fixed in OBAS 4.5.5.

Resolution

To resolve the issue, please upgrade to 4.5.5 as described in How to upgrade OBAS system to the latest available version.

Search Words

cancel paid order

ballance

Payment processing occurs automatically, but subscription creation requires manual approval

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