Article ID: 118851, created on Nov 25, 2013, last review on May 1, 2014

  • Applies to:
  • Operations Automation 5.4

Symptoms

pleskd fails to start:

~# /etc/init.d/pem restart
Stopping pleskd:                                           [  OK  ]
Starting pleskd:                                           [FAILED]

There are a lot of errors in /var/log/poa-start.log

/usr/local/pem/bin/pem: /usr/local/pem/sbin/pleskd: /lib/ld-linux.so.2: bad ELF interpreter: No such file or directory
/usr/local/pem/sbin/pleskd: error while loading shared libraries: libgcc_s.so.1: cannot open shared object file: No such file or directory 

RPM verification shows unsatisfied dependency:

~# rpm -vV pleskd-5.4.10.1-1.parallels
Unsatisfied dependencies for pleskd-5.4.10.1-1.parallels.i386: libgcc_s.so.1, libgcc_s.so.1(GCC_3.0), libgcc_s.so.1(GLIBC_2.0)
........    /etc/init.d/pem
........    /usr/local/pem
........    /usr/local/pem/bin
........    /usr/local/pem/bin/add-ifcfg-RedHat.sh
........    /usr/local/pem/bin/async_restart.sh
........    /usr/local/pem/bin/backup.sh
........    /usr/local/pem/bin/del-ifcfg-RedHat.sh
........    /usr/local/pem/bin/dump-ifcfg-RedHat.sh
........    /usr/local/pem/bin/ipadd-fake.sh
........    /usr/local/pem/bin/ipdel-fake.sh
........    /usr/local/pem/bin/pem
........    /usr/local/pem/bin/plesk2k
........    /usr/local/pem/bin/pleskd_ctl
........    /usr/local/pem/bin/restore.sh
........    /usr/local/pem/bin/setenv.sh
........    /usr/local/pem/etc
........    /usr/local/pem/etc/VERSION
........    /usr/local/pem/etc/svc.conf
........    /usr/local/pem/sbin
........    /usr/local/pem/sbin/pem-pkg-tool
........    /usr/local/pem/sbin/pleskd
........    /usr/local/pem/var
......G.    /usr/local/pem/var/cores
........    /usr/local/pem/var/run

Cause

Packages glibc-2.5-42.el5_4.3 and libgcc-4.1.2-46.el5_4.2 are installed only for x86_64 architecture.

Resolution

Install glibc-2.5-42.el5_4.3.i686.rpm and libgcc-4.1.2-46.el5_4.2.i386.rpm packages:

~# rpm -Uhv glibc-2.5-42.el5_4.3.i686.rpm
Preparing...                ########################################### [100%]
   1:glibc                  ########################################### [100%]
~# rpm -Uvh libgcc-4.1.2-46.el5_4.2.i386.rpm
warning: libgcc-4.1.2-46.el5_4.2.i386.rpm: Header V3 DSA signature: NOKEY, key ID 37017186
Preparing...                ########################################### [100%]
   1:libgcc                 ########################################### [100%]

Restart pem service:

~# /etc/init.d/pem restart
Stopping pleskd:                                           [  OK  ]
Starting pleskd:                                           [  OK  ]

#- INTERNAL

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