Article ID: 118807, created on Nov 22, 2013, last review on May 10, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5
  • Odin Business Automation Standard 4.3

Symptoms

I've terminated a Plesk Domain/Plesk Client subscription in PBA-S, but the domain/client is still listed in Plesk Manager. As a result, I cannot register the domain/client in PBA-S through Conflict Resolver for migration purposes. The following error may occur:

You are able to create Plesk domain subscription only for this account

Resolution

The issue might be caused by this bug:

PBAS-28349 - Plesk domain is still linked to a deleted subscription

The issue is fixed in PBA-S as of version 4.5. Please consider upgrading PBA-S to 4.5 once it is released.

Contact Parallels Support to delete the client from the PBA-S database.

Additional information

Cannot resolve Plesk Domain conflict: "You are able to create Plesk domain subscription only for this account"

Cannot create new Plesk Domain subscription through Conflict Resolver: "Assign plesk domain to existing subscription"

Search Words

delete subscription

domain remain in PBA-S

domain is not removed from PBA-S

client remain in PBA-S

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