Article ID: 118746, created on Nov 19, 2013, last review on Nov 19, 2014

  • Applies to:
  • Operations Automation


AWStats web statistics is not updated for a website.

The following entries are present in the poa.debug.log on the webserver where the website in question is located:

Sep 17 22:59:47 WINWEB01 : DBG [SYSTEM 0:5020:dc8 lib]: [logparser] Uploading file 'E:\CustomerData\webspaces\webspace_00100355\logs\W3SVC4377\ex130911.log' ...
Sep 17 23:00:30 WINWEB01 : DBG [SYSTEM 0:5020:dc8 lib]: [logparser] couldn't connect to host
Sep 17 23:00:30 WINWEB01 : DBG [SYSTEM 0:5020:dc8 lib]: [logparser] END (FAILURE): Upload over FTP to
Sep 17 23:00:30 WINWEB01 : DBG [SYSTEM 0:5020:dc8 lib]: [logparser] Upload failed.


The logparser on the shared hosting server where the problem website is hosted cannot upload website logs by FTP to the AWStats server for further processing due to any reason:

  • FTP connections between servers are blocked by firewall
  • Network connectivity problems
  • AWStats server is down or hung


  1. Make that the AWStats server is up and running and is accessible by FTP from all shared hosting servers (check routing between servers), try to upload logs manually.

  2. Make sure that FTP connections between hosting servers and AWStats server are not blocked in firewall.

Refer to the Parallels Automation Firewall Configuration Guide for the details about the proper firewall configuration.

Search Words

web statistics

Never updated (See 'Build/Update' on awstats_setup.html page)

not updating


5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF