Article ID: 118665, created on Nov 15, 2013, last review on May 9, 2014

Symptoms

I have Parallels Web Presence Builder 11.5.6 for cPanel, cPanel version is 11.40. The following error appears when I try to publish a site:

The site cannot be published to the specified location

And if you check the /usr/local/sb/tmp/sitebuilder.log in the WBP Standalone server, we get this:

2013-11-13T09:27:50-05:00       [ERR]   /JsonApi/       Can't receive authorization to work with the host 'DOMAIN.TLD' with login 'LOGIN'
The site UUID: aa768c78-ce8d-baa6-f3e7-ebe21ba9ac03
The publication target: ftp://LOGIN@DOMAIN.TLD/public_html
The publication URL: http://DOMAIN.TLD 123.123.123.123   http://WPB.SERVER.URL/Editor      

Cause

Bug in cPanel, which has been fixed in cPanel since 11.42.0.11 (case 90897). Refer to cPanel release notes (case 90897 'Strip out unserializable data when making JSON for API calls').

Resolution

Upgrade your cPanel to the latest version.

Related Articles

Cannot publish a site with WPB for cPanel: "Can't receive authorization to work with the host"

Search Words

cPanel plug-in

error publishing a site

The site cannot be published to the specified location

Unexpected server behavior. For details, see the product's log files.Please contact the server administrator.

Can't receive authorization to work with the host

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