Article ID: 118594, created on Nov 13, 2013, last review on Jul 27, 2015

  • Applies to:
  • Odin Business Automation Standard

Symptoms

I'm trying to register a domain with a custom registration plug-in, for example AFNIC (not shipped with OBAS). Domain registration task fails with following error (Top > Configuration Director > Logging and Errors > Action Log):

An error has occurred during recording. Error: Error while create contact for type: `owner'.

The registration plug-in and the error may be different in your case! How to troubleshoot the issue?

Resolution

NOTE: Troubleshooting of custom plug-ins (not shipped with OBAS) is out of Odin support scope according to Scope of Support.

For troubleshooting: increase level of OBAS log to DEBUG and try to register the domain anew. Watch the errors in GUI Action Log and in log directory /var/log/hspc/.

Note problem report number "p2013-11-12_17-17-09" shown in Action Log under the error. For example, you found the following error in the Problem report (/var/log/hspc/p2013-11-12_17-17-09.gz):

[2013/11/12 17:17:07] [DEBUG] [12239] [HSPC::MT::Plugin::DM::AFNICepp::API::_send_recv] AFNICepp::API->_send_recv; received XML response: <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<epp xmlns="urn:ietf:params:xml:ns:epp-1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="urn:ietf:params:xml:ns:epp-1.0 epp-1.0.xsd"><response><result code="2306">
<msg>Parameter value policy error</msg><extValue><value xmlns:frnic="http://www.afnic.fr/xml/epp/frnic-1.2"><frnic:individualInfos><frnic:idStatus>ok</frnic:idStatus>
<frnic:birthDate>1976-06-09</frnic:birthDate>
<frnic:birthCity>rochefor</frnic:birthCity>
<frnic:birthPc>charente</frnic:birthPc>
<frnic:birthCc>FR</frnic:birthCc>
</frnic:individualInfos></value>
<reason>birth place geographical check failure</reason>
...
[2013/11/12 17:17:07] [WARN] [12239] [HSPC::MT::Plugin::DM::AFNICepp::API::create_contact] AFNICepp::API->create_contact(); Command failed with code: 2306
[2013/11/12 17:17:07] [WARN] [12239] [HSPC::MT::Plugin::DM::AFNICepp::register_domain] AFNICepp->register_domain(); Error while create contact for type: `owner' 

It is shown that the error is returned by the registration gateway: "birth place geographical check failure". Cancel current registration order and create a new one with valid birth place geographical data.

If the error is not clear from the log, contact the registration gateway directory to get the reason of the error and reconfigure the plug-in accordingly.

Search Words

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