Article ID: 118541, created on Nov 11, 2013, last review on May 9, 2014

  • Applies to:
  • Plesk Automation

Symptoms

Could not move subscription, operation fails with error below:

#ppa-move-subscriptions copy-hosting config.ini
Failed to perform an action on subscription 'example.com'. Exception message: [2006] Subscription #0 does not exist.

Cause

Parallels Plesk Automation moving tool uses method "pem.getDomainSubscription" to get subscription ID, it is used to get subscription which provides dns hosting, but not the webhosting. As a result move fails in case if subscription uses external DNS hosting. The issue considered to be a software issue, internal request id TP-143140. It will be fixed in future product updates.

Resolution

  1. Switch DNS hosting to internal:

      Top > Operations> DNS Manager > DNS zones > example.com > DNS > Switch DNS hosting to internal.
    
  2. Move subscription:

    #ppa-move-subscriptions copy-hosting config.ini
    
  3. Switch DNS hosting to external back.

Search Words

Subscription #0 does not exist

e0aff7830fa22f92062ee4db78133079 caea8340e2d186a540518d08602aa065

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