Article ID: 118539, created on Nov 11, 2013, last review on Oct 7, 2014

  • Applies to:
  • Plesk Automation 11.1
  • Plesk Automation 11.5

Symptoms

Mailbox usage is always 0Kb under Top > Services > Websites > example.com > Open in Control Panel > Mail for mail accounts deployed to SmarterMail service node.

The following error is shown in panel.log:

[panel]: Internal error during processing statistic for service node #3[50.59.103.174]:StatisticsCollector capability not supported

Cause

Parallels Plesk Automation prior 11.5 MU6 does not support mailbox usage statistics for SmarterMail. SmarterMail mailbox and domain mail usage calculation was implemented in 11.5 MU6, check release notes: http://download1.parallels.com/ppa/11.5/release-notes/parallels-plesk-automation-11.5-updates.html#1156

Resolution

Update Parallels Plesk Automation to 11.5 MU6 or higher.

e0aff7830fa22f92062ee4db78133079 33a70544d00d562bbc5b17762c4ed2b3 c1ecc6010feff26cb42d1d14a7881dd6 caea8340e2d186a540518d08602aa065

Email subscription for changes to this article
Save as PDF