Article ID: 118507, created on Nov 7, 2013, last review on Sep 13, 2014

  • Applies to:
  • Business Automation

Symptoms

Order detail has unexpected description, it does not match the description Provider entered in the corresponding subscription period in a Service Plan.

Cause

Such description is set in the promotion applied to the order/subscription.

Resolution

Order detail description (Setup, Recurring, Renewal) can be taken from two places:

  1. Purchased Service Plan fee description
  2. Applied Promotion fee description

Check if a promotion was applied to the order in question - click on the subscription created by the order on the 'Provisioning Items' tab and check the 'Promoted by' parameter:

Your text to link here...

If there is a promotion check corresponding fees description set in promotion:

  1. Go to Product Director > Marketing Manager > Promotions
  2. Click on the found promotion
  3. Switch to the Promoted Plans tab
  4. Click on the Service Plan in question
  5. Check the value of the 'Fee Description' parameter

The same information may be found on the Promotions tab in the purchased Service Plan fees description:

  1. Go to Product Director > Plan Manager > Service Plans
  2. Click on the needed Service Plan
  3. Switch to the Subscription Periods tab
  4. Click on the needed subscription period
  5. Switch to the 'Promotions' tab
  6. Click on the found promotion
  7. Check the value of the 'Fee Description' parameter

If there is no promotion, then check corresponding fees description set in the purchased Service Plan:

  1. Go to Product Director > Plan Manager > Service Plans
  2. Click on the needed Service Plan
  3. Switch to the Subscription Periods tab
  4. Click on the needed subscription period
  5. Check the value of the 'Fee Description' parameter

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