Article ID: 118419, created on Nov 4, 2013, last review on May 7, 2014

  • Applies to:
  • Plesk Automation

Symptoms

  1. IIS service node is in "Unknown" state while you checking Infrastructure > Services.

  2. On IIS service node in C:\Program Files\SWsoft\PEM\Logs\poa.debug.log log you can find the following error:

    DBG [SYSTEM 6:1756:820 pleskd]: [HSMLog] Cannot get state of service: FTPSVC
    DBG [SYSTEM 6:1756:820 pleskd]: [HSStateMonitor::checkHSState] current_state is 'u'; required_state is 'a'
    

Cause

This is software issue in Paralels Plesk Automation - it could not detect Windows 2008 native 7.0 FTP server because service has name "MSFTPSVC", not "FTPSVC". Internal request id TP-137160 - it will be fixed in future releases.

Resolution

As a workaround you can install Microsoft FTP Service 7.5 for IIS 7.0:

http://www.microsoft.com/en-us/download/details.aspx?id=14045

Search Words

IIS service node is in Unknown state

Cannot get state of service: FTPSVC

e0aff7830fa22f92062ee4db78133079 caea8340e2d186a540518d08602aa065

Email subscription for changes to this article
Save as PDF