Article ID: 118417, created on Nov 4, 2013, last review on May 5, 2014

  • Applies to:
  • Plesk Automation

Symptoms

I cannot login to the webmail, getting the following error:

error: ERR Login failed

Cause

Mail service is disabled on subscription.

Resolution

Go to customer's Control Panel:

Services > Websites > Domain Name > Open in Control Panel > Mail > Change settings

and make sure that Mail service is turned on.

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