Article ID: 118386, created on Nov 2, 2013, last review on May 5, 2014

  • Applies to:
  • Odin Business Automation Standard 4.x

Symptoms

I've installed the application (OS) template to the Virtuozzo node and now it's not synchronized with PBA-S. It won't allow us to create new containers.

Provisioning order fails with following error:

[2013/10/17 12:06:20] [ERROR] [22706] [HSPC::MT::Billing::process_documents] Can't process doc #XXX: provisioning failed: Application template TEMPLATE_NAME is not synchronized with hardware node HWNODE_NAME and cannot be installed there automatically.

Cause

Template TEMPLATE_NAME was installed to node HWNODE_NAME manually. According to Application Template General Settings:

Note: If a template was installed on a Hardware Node manually, then Management Node knows nothing about this and keeps a template status as not synchronized. To let the Management Node know about an actual template status, go to the Service Director - Virtuozzo Manager - Nodes, and select the Hardware Node. Click on Applications or OS templates tab. Check the box next to a template name and click the Update Synchronization State button.

Resolution

Update synchronization state for Application template on the node. Go to

Top > Service Director > Virtuozzo Manager > Nodes > HWNODE_NAME > Applications

and click the "Update Synchronization State" button.

Search Words

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