Article ID: 118385, created on Nov 2, 2013, last review on Jun 6, 2015

  • Applies to:
  • Odin Business Automation Standard


Hosting Plan with a License Key is ordered through the store at https://STORE.SERVER.TLD/.

STORE.SERVER.TLD is the Store URL configured in OBAS under Top > Commerce Director > Store Manager > Configure Store.

The license key features are grayed out and cannot be selected:


The issue might be caused by network redirects in case the store is configured on an external domain, different from the default OBAS store:


Store works correctly by the default store URL -- all license features are available for editing:


The same URL does not work for STORE.SERVER.TLD:


The URL above is "link location" for the "Order" button near a Hosting Plan in Store.


  1. Upgrade OBAS to the latest version and configure new store URL.

  2. Verify NAT settings in your network.

  3. Reconfigure STORE URL to the default value "https://PBAS.HOSTNAME/hspc/"

Additional Information

Online Store Integration and Customization

Search Words

store URL

License key features are grayed out

new store

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