I have Kayako Fusion integrated configured according to PBA-S integration with Kayako Fusion:
PCC > Top > Account Director > Support Manager > Setup --->8--- External HelpDesk Integration Integrate with the 3rd-party HelpDesk system. Enabled for customers OK SOAP server URL https://SUPPORT.SYSTEM/kayakofusion.php Status OK Online (Kayako Fusion. Version: 18.104.22.16810) ---8<---
The following Kayako welcome notification is set to new customer account after creation:
This message serves as confirmation that you are now successfully registered in our support center. Registered Email: MAIL@DOMAIN.TLD Password: **SOME PASSWORD** You can visit the Support Desk at any time by going to https://SUPPORT.SYSTEM/kayakofusion.php/ Please do let us know if you have any questions. Regards, COMPANY Support
But URL "
https://SUPPORT.SYSTEM/kayakofusion.php/" is invalid:
XML Parsing Error: junk after document element
The problem lies on Kayako side.
Download and apply the latest
kayakofusion.php from PBA-S integration with Kayako Fusion