Article ID: 118340, created on Nov 1, 2013, last review on May 10, 2014

  • Applies to:
  • Odin Business Automation Standard 4.x

Symptoms

I have Kayako Fusion integrated configured according to PBA-S integration with Kayako Fusion:

PCC > Top > Account Director > Support Manager > Setup
--->8---
External HelpDesk Integration
Integrate with the 3rd-party HelpDesk system.
Enabled for customers   OK
SOAP server URL https://SUPPORT.SYSTEM/kayakofusion.php 
Status  OK Online (Kayako Fusion. Version: 4.57.1.3610)
---8<---

The following Kayako welcome notification is set to new customer account after creation:

This message serves as confirmation that you are now successfully registered in our support center.

Registered Email: MAIL@DOMAIN.TLD
Password: **SOME PASSWORD**

You can visit the Support Desk at any time by going to https://SUPPORT.SYSTEM/kayakofusion.php/

Please do let us know if you have any questions.

Regards,

COMPANY Support

But URL "https://SUPPORT.SYSTEM/kayakofusion.php/" is invalid:

XML Parsing Error: junk after document element

Cause

The problem lies on Kayako side.

Resolution

Download and apply the latest kayakofusion.php from PBA-S integration with Kayako Fusion

Search Words

Kayako welcome notification

invalid URL

kayakofusion.php

XML Parsing Error: junk after document element

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 70a5401e8b9354cd1d64d0346f2c4a3e

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