Article ID: 118319, created on Oct 31, 2013, last review on Oct 31, 2013

  • Applies to:
  • Business Automation

Symptoms

  • The customer does not receive any mail notifications, while other customers do.
  • The messages that should have been sent to the customer's e-mail exist in the message log but cannot be opened.
  • An account name has non-latin1 symbols and is longer than 74 symbols.
  • An error in the Comment column of MailMsg table in the database is:

    "mailsmtp_data failed with code error 14:'Transaction failed'"
    

    Cause

PBA-E fails to send e-mails to accounts with names longer than 74 symbols consisting of non-ASCII symbols.

Resolution

Shorten an account's name.

Since PBA-E 5.5 the behavior in such situations is changed - an e-mail notifications are sent successfully but a long account name with non-ASCII symbols is trimmed to 62 symbols.

Search Words

mailsmtp_data failed with code error 14:'Transaction failed'

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

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