Article ID: 118312, created on Oct 31, 2013, last review on May 16, 2015

  • Applies to:
  • Odin Business Automation Standard 4.2


For the customer #CUS_ID with the subscription #SUB_ID the option to change the plan resources ("Buy resources" button in "Store" section) is not available on the "Account" page in CP:


The "End date" of the affected subscription is in the past already. There is a Renewal order #ORDER_ID in Open status that is not paid.


Advise the client to pay the order to renew the subscription.

Or, alternatively, the Provider can process the renewal order with the "Process Order immediately" button:

PCC > Top > Billing Director > Receivable > Documents > Orders > Order #ORDER_ID > Process Order immediately

This will complete the order and renew the subscription and also create a new invoice for the customer to be paid. The "Buy resources" button will appear in CP.

Search Words

customer can not buy resources

Buy resources

button is missing

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