Article ID: 118281, created on Oct 30, 2013, last review on Aug 30, 2016

  • Applies to:
  • Odin Business Automation Standard

Symptoms

Plesk node has status "Available" and "Unregistered" in OBAS.

The following task fails (PCC > Top > Configuration Director > Logging and Errors > Action Log)

14552   Error Failed    #28 PLESK_NODE
        Plesk Transport; Failed to valide XML response from Plesk node: Element 'total': '' is not a valid value of the atomic type 'size'. Element 'used': '' is not a valid value of the atomic type 'size'. Element 'free': '' is not a valid value of the atomic type 'size'. E     
        127.0.0.1
        29-Oct-2013, 01:58
Attention!Operation has failed with Error Code # 1.

Details of the error are shown in OBAS log (/var/log/hspc/hspc.log):

[2013/10/29 01:57:43] [DEBUG] [30455] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Sending packet to 123.123.123.123 : 8443 : /enterprise/control/agent.php
[2013/10/29 01:57:43] [DEBUG] [30455] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Final Packet=<packet version="1.6.5.0"><server><get><key/>
<gen_info/>
<components/>
<stat/>
<admin/>
<interfaces/>
<services_state/>
<prefs/>
<shells/>
</get></server></packet>
[2013/10/29 01:58:16] [DEBUG] [30455] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] REPLY_DATA=<?xml version="1.0" encoding="UTF-8"?>
...
          <mem>
            <total/>                          <== !!
            <used/>                           <== !!
            <free/>                           <== !!
            <shared>0</shared>
            <buffer>0</buffer>
            <cached>0</cached>
          </mem>
          <swap>
            <total/>
            <used/>
            <free/>
          </swap>
          <diskspace/>                        <== !!
...
[2013/10/29 01:58:16] [INFO] [30455] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Validation of XML document against XSD Schema failed:
Element 'total': '' is not a valid value of the atomic type 'size'.
Element 'used': '' is not a valid value of the atomic type 'size'.
Element 'free': '' is not a valid value of the atomic type 'size'.
Element 'total': '' is not a valid value of the atomic type 'size'.
Element 'used': '' is not a valid value of the atomic type 'size'.
Element 'free': '' is not a valid value of the atomic type 'size'.
Element 'diskspace': Missing child element(s). Expected is ( device ).

Where 123.123.123.123 is IP Address of the Plesk node. Incorrect statistics information is retrieved from the Plesk node.

Cause

The following errors are shown in Event Viewer on the Plesk node:

The file system structure on the data carrier is damaged and unusable. They drove on the volume "F" command "chkdsk" from.

and

The file or directory is damaged and unreadable. (Error code 1392) at retrieves attributes for file or directory F:\Datensicherung
   at (fileExist line 98)

  at execute console command all(vconsoleapp::start line 97)
   at execute "C:\Program Files (x86)\Parallels\Plesk\/admin/bin/sysinfo" all(vconsoleapp::run line 107)
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\sysinfo.exe

Resolution

Verify and fix hardware problems on the Plesk node. Verify that the statistics is retrieved correctly with %plesk_bin%\sysinfo.exe - that is the utility triggered when a Plesk node receives an API request to collect Plesk usage stats.

See also

Plesk Unregistered Node troubleshooting

Search Words

Failed to valide XML response from Plesk node

pbas shows node unregistered

Plesk node has status Unregistered

Element 'total': '' is not a valid value of the atomic type 'size'

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