Article ID: 118242, created on Oct 28, 2013, last review on May 11, 2014

  • Applies to:
  • Business Automation 5.5
  • Business Automation 5.4

Symptoms

Cancellation order/corresponding invoice does not have SKU attached to refund details even though SKU are configured correctly.

Cause

SKU is added to DeliverLine table at the moment of resource/subscription purchase. The refund is calculated based on deliver lines. So, if SKU was not properly configured at the moment of purchase, then later, on cancelation, SKU will not be added to the refund even though SKU are already properly configured.

Search Words

no SKUs attached to refunds

sku

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496 210d017ddc3a076d22f0f865b1cf0730 e12cea1d47a3125d335d68e6d4e15e07

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