Article ID: 118241, created on Oct 28, 2013, last review on Oct 28, 2013

  • Applies to:
  • Business Automation

Symptoms

On attempt to add a new service plan (on the step of adding the subscription period) an error occurs:

"The table element of window BM::Plan_PlanWizardGeninfoWin is empty"

Cause

One of possible causes - missing or empty calendar and fValidate files.

Resolution

  1. Check the files calendar.en.js and fValidate.en.js on PBA application server.

    On Linux installations:

    ~bm/conf/html/js/
    

    On Windows installations:

    <PBA_installation_dir>\PBA\conf\html\js\
    
  2. If they are empty/missing, check the free space on the server.

  3. If the disk is full, www container cannot write any files to it. It is necessary to free some space by removing the unused files/old logs.

  4. Restore the files calendar.en.js and fValidate.en.js either from a recent backup or from the template files (exist in the same folder 'calendar.template.js' and 'fValidate.template.js').

  5. Restart www service:

    Linux: /etc/init.d/www restart
    Windows: ssm restart www
    

Search Words

Plan_PlanWizardGeninfoWin

create service plan

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