Article ID: 118224, created on Oct 26, 2013, last review on May 29, 2015

  • Applies to:
  • Odin Business Automation Standard

Symptoms

The customer has ordered a subscriptions from his CP and the subscription is Pending with its hostname set as "not assigned" under Top > Account Director > Customer Manager > Customers > CUSTOMER_NAME > Subscriptions.

Cause

The subscription provisioning order is not completed successfully.

Resolution

Verify the order status under

Top > Billing Director > Receivable > Documents

Top > Configuration Director > Logging and Errors > Action Log

Fix the error and process the order. Refer to "Understanding the Orders Processing" for details on order processing.

Search Words

hostname is not assigned

subscription is pending

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