Article ID: 118209, created on Oct 25, 2013, last review on May 10, 2014

  • Applies to:
  • Operations Automation

Symptoms

A customer cannot remove file/folder in their Windows webspace using File Manager in the POA Customer Control Panel due to the following error:

The path "very_long_path" goes out of the root directory.

Cause

The full path to the file/folder (including AD entries) to be removed exceeds the Windows API 'Maximum Path Length Limitation' 260 characters.

Read the following Microsoft article for more details about the Windows API limitation - http://msdn.microsoft.com/en-us/library/windows/desktop/aa365247%28v=vs.85%29.aspx#maxpath.

Resolution

Remove the files/folders directly on the corresponding Windows server.

Search Words

File Manager

remove folder

The path goes out of the root directory

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF