Article ID: 118180, created on Oct 24, 2013, last review on Oct 26, 2013

  • Applies to:
  • Odin Business Automation Standard 4.3

Symptoms

This container was scheduled for deletion on 18/11/2013 - end date of Virtuozzo Container subscription. But it was deleted by PBA-S before this date, on 10/09/2013.

Resolution

Let's consider subscription with id #12287 - use another id for troubleshooting the issue in your case.

Here is history of subscription #12287:

mysql> select timestamp, comment from subscr_status where subscr_id=12287;
+---------------------+----------------------------------------+
| timestamp           | comment                                |
|---------------------+----------------------------------------+
| 2010-11-16 04:24:20 | Default status                         |
| 2010-11-16 04:24:38 | Virtuozzo Container created            |
| 2011-05-17 04:19:26 | grace date=>2011-05-31 00:00:00        |
| 2011-05-31 03:30:15 | Expiration end at 2011-07-31 00:00:00  |
| 2011-05-31 04:16:40 | Return from grace/expired to active    |
| 2013-08-26 22:34:11 | Termination end at 2013-09-09 22:34:11 |  
| 2013-09-10 04:58:11 | Termination date comes                 |
+---------------------+----------------------------------------+
9 rows in set (0.00 sec)

mysql>

First record "Termination end at 2013-09-09 22:34:11" indicates that subscription #12287 was terminated manually on 2013-08-26.

Since "Method of subscription termination" is set to 14 days in active Credit Terms, the subscription was not destroyed immediately but placed into Termination Queue for 14 days (2013-08-26 + 14 = 2013-09-09).

Search Words

subscription was terminated before end date

Terminate automatically in a period

Container Deleted Early

Container Deleted Early

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 70a5401e8b9354cd1d64d0346f2c4a3e 807e9c1dc97aefd951b912a17e50c428

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