Article ID: 118170, created on Oct 24, 2013, last review on Nov 13, 2014

  • Applies to:
  • Operations Automation

Symptoms

The Microsoft Lync 2010 application does not connect automatically to Lync servers. As a Lync user I want to perfom manual configuration of the Lync client on my machine.

Resolution

  1. Find the external Lync access server name and port in the POA Customer Control Panel:

    • Switch to the 'Microsoft Lync 2010' tab
    • Click 'Settings':

    Your text to link here...

    • Remember the values in the 'Configuration' section:

    Your text to link here...

    Note: if you do not have access to the 'Settings' menu in the POA Customer Control Panel, ask your Parallels Automation account administrator to provide the Lync server name and port.

  2. Run the Microsoft Lync 2010 application, and click on the 'Configuration' icon:

    Your text to link here...

  3. Specify the 'Sign-in address' and click the 'Advanced' button:

    Your text to link here...

  4. Specify the external Lync server name and port, and then click 'OK' twice:

    Your text to link here...

  5. Click the 'Sign-in' button in the main Lync 2010 application window.

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