Article ID: 118146, created on Oct 23, 2013, last review on May 10, 2014

  • Applies to:
  • Odin Business Automation Standard 4.x

Symptoms

This is about PBAS 4.2 and Parallels Plesk Panel 11.0.9. Cannot upgrade plan:

--->8---
Element 'mbox-quota': '10240000000' is not a valid value of the atomic type 'unsignedInt'. 
---8<---

Cause

The issue is caused by invalid value for limit "Mailbox size" configured for reseller's subscription DOMAIN.TLD in Parallels Plesk Panel. The following value is shown in Plesk Panel:

Parallels Plesk Panel > Home > Subscriptions > DOMAIN.TLD > Other Resources
--->8---
Mailbox size 9.5 GB
---8<---

The following value is shown in the database for reseller id #13 (owner of DOMAIN.TLD in Plesk):

mysql> SELECT MAX(m.mbox_quota) FROM mail m, domains d, clients c WHERE m.dom_id = d.id AND d.vendor_id = c.id AND (c.id = 13 OR c.vendor_id = 13) AND m.mbox_quota >= 0;
+-------------------+
| MAX(m.mbox_quota) |
+-------------------+
|       10240000000 |   
+-------------------+
1 row in set (0.00 sec)

mysql> SELECT m.mail_name, m.dom_id, m.mbox_quota FROM mail m, domains d, clients c WHERE m.dom_id = d.id AND d.vendor_id = c.id AND (c.id = 13 OR c.vendor_id = 13) AND m.mbox_quota >= 0;
+-----------+--------+-------------+
| mail_name | dom_id | mbox_quota  |
+-----------+--------+-------------+
| mail      |     16 | 10240000000 |   

10240000000 bytes is about 9.5367 GB. But by design the mailbox size limit must be an integer value between 0 and 4095 TB.

Resolution

Update limit "Mailbox size" in subscription and mail account settings to 10GB through Parallels Plesk Panel.

Parallels Plesk Panel > Home > Subscriptions > DOMAIN.TLD > Customize

and

Parallels Plesk Panel > Home > Subscriptions > DOMAIN.TLD > Mail > MAIL@DOMAIN.TLD > mark enabled "Set the mailbox size as defined by the service provider" > OK

Search Words

unsignedInt

is not a valid value of the atomic typ

Element 'mbox-quota'

upgrade Plesk plan

caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

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