Article ID: 118138, created on Oct 23, 2013, last review on Apr 27, 2014

  • Applies to:
  • Operations Automation
  • Business Automation


Resource usage is zero on a subscription in PBA, the customer is not billed for the rsource, but in POA resource usage is calculated and displayed properly.


The resource is configured not to accumulate the statistics from POA. Its settings:

Measurable - No
Controlled By - External System

which means:

  1. PBA-E requests POA to allocate resource 'Included Units' amount specified in service plan. Thus, 'Included Units' value in PBA-E is set as 'Included Units' in POA.
  2. PBA-E does not collect resource usage statistics from POA.

The resource settings can be defined in the service plan and can be overwritten on the subscription level.


If you need resource usage statistics to bill the customer, change the resource settings, refer to "Use Cases of Measurable Option" for description of the resource settings:

If you need to apply the changes to the existing subscriptions, their synchronization with the changed service plan is required (option "Update Prices" is necessary).

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