Article ID: 118085, created on Oct 21, 2013, last review on Nov 19, 2014

  • Applies to:
  • Business Automation


An existing order can not be found in the PBA Provider or Reseller Control Panel on the 'Customers Orders' or the 'Resellers Customers Orders' screens.


The order has been archived. When order is archived:

  1. Order payments are detached.

    • Detached payments in Hold status and without e-transactions are deleted.
    • Detached payments applied to invoice or debit memo are left as is.
    • If order status has Is Final check box clear, balance of released but not applied payments is increased by archived order amount. In other case, balance of released but not applied payments is left as is.
  2. Order details and logs are archived.

  3. Order subscriptions are detached.

    • Subscriptions in New and Failed statuses are archived.
    • Subscriptions in other status are left as is.
  4. If upgrade order is archived:

    • New recourses are deleted from subscription.
    • Ordered amount of existing recourses is set to null.


To see archived orders of the Provider's customers go to the PBA Provider Control Panel > Operation Director > Sales Manager > Customers Orders > press the 'View Archive' button.

If order belongs to a reseller's customer do the same actions in the corresponding reseller's PBA Control Panel or in the Provider Control Panel at Operation Director > Sales Manager > Resellers Customers Orders.

Note: it is not possible to restore the order from an archive.

Refer to the PBA documentation for more details: Archiving Order.

Search Words


order can not be deleted iems in progress

Sales Order Missing

order can not be deleted items in progress

Archived order

cannot find order

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF