Article ID: 118084, created on Oct 21, 2013, last review on Apr 25, 2014

  • Applies to:
  • Business Automation 5.5


After upgrading to PBA 5.5, an order of a reseller's customer to purchase a license is completed; however, the created license has no key number attached and its status is Retrieve failed.


After upgrading to 5.5, the Key Administrator Plug-in was synced and a number of resources were added as "enabled" into the PBA database for the Provider only, not for resellers. As a result, orders for added license resources for resellers' customers fail.


  1. Synchronize the resellers in PBA; the enabled resources will be added to the resellers.

  2. Cancel the failing order and place the new one; the license will be provisioned correctly.

Search Words

Retrieve failed

License order

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