Article ID: 118032, created on Oct 18, 2013, last review on May 8, 2014

  • Applies to:
  • Operations Automation 5.4

Symptoms

Provider cannot upload customized locale file in the POA Provider Control Panel at System Director > Configuration Manager > Internationalization & Localization due to the following error message:

Invalid input Incorrect or empty field value(s). Please retype info in the highlighted fields

Cause

  1. The customized locale file is encoded as UTF-8 with BOM (Byte Order Mark) characters.

    POA cannot parse locale file if it is encoded in UTF-8 with BOM characters, it can only parse file encoded as UTF-8 without BOM. This limitation was lifted in POA 5.5.

  2. The customized locale file is not a valid XML file.

Resolution

  1. The problem is resolved in the POA 5.5. In the previous versions convert the customized locale file to UTF-8 without BOM characters.

  2. Use an XML validator to check validity of the customized locale file.

Search Words

customized locale file

Invalid input Incorrect or empty field value(s). Please retype info in the highlighted fields

ac82ce33439a9c1feec4ff4f2f638899 caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07

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