Article ID: 117996, created on Oct 16, 2013, last review on Aug 12, 2014

  • Applies to:
  • H-Sphere 3.6.3
  • H-Sphere 3.5

Symptoms

Unable to update license: "License key is not renewed yet".

H-Sphere log:

2013-10-05 23:46:45,367 [TP-Processor7] INFO psoft.hsphere.CP - Open Fusion license: invoking activateKey method
2013-10-05 23:46:45,368 [TP-Processor7] INFO psoft.license.ka.AbstractKAMethod - Invoking method pkp13.activateKey
2013-10-05 23:46:47,033 [TP-Processor7] INFO psoft.license.ka.AbstractKAMethod - Response from KA Server: HSPH.00000000.0000 key was successfully activated with activation code 000000-000000-000000-0000000-000000
2013-10-05 23:46:47,033 [TP-Processor7] DEBUG psoft.license.ka.AbstractKAMethod - Response from KA Server: resultCodes=0,3
2013-10-05 23:46:47,038 [TP-Processor7] DEBUG org.apache.xml.security.utils.ElementProxy - setElement("ds:KeyInfo", "")
2013-10-05 23:46:47,038 [TP-Processor7] DEBUG org.apache.xml.security.keys.KeyInfo - I couldn't find a key using the per-KeyInfo key resolvers
2013-10-05 23:46:47,038 [TP-Processor7] DEBUG org.apache.xml.security.utils.ElementProxy - setElement("ds:X509Certificate", "")
2013-10-05 23:46:47,039 [TP-Processor7] DEBUG org.apache.xml.security.keys.KeyInfo - I could find a key using the system-wide key resolvers
2013-10-05 23:46:47,040 [TP-Processor7] DEBUG org.apache.xml.security.utils.ElementProxy - setElement("ds:KeyInfo", "")
2013-10-05 23:46:47,040 [TP-Processor7] DEBUG org.apache.xml.security.keys.KeyInfo - Start getX509CertificateFromInternalResolvers() with 0 resolvers
2013-10-05 23:46:47,040 [TP-Processor7] DEBUG org.apache.xml.security.keys.KeyInfo - I couldn't find a X509Certificate using the per-KeyInfo key resolvers
2013-10-05 23:46:47,040 [TP-Processor7] DEBUG org.apache.xml.security.keys.KeyInfo - Start getX509CertificateFromStaticResolvers() with 7 resolvers
2013-10-05 23:46:47,040 [TP-Processor7] DEBUG org.apache.xml.security.utils.ElementProxy - setElement("ds:X509Certificate", "")
2013-10-05 23:46:47,040 [TP-Processor7] DEBUG org.apache.xml.security.keys.KeyInfo - I could find a X509Certificate using the system-wide key resolvers
2013-10-05 23:46:47,040 [TP-Processor7] DEBUG org.apache.xml.security.utils.ElementProxy - setElement("ds:KeyInfo", "")
2013-10-05 23:46:47,040 [TP-Processor7] DEBUG org.apache.xml.security.keys.KeyInfo - Start getX509CertificateFromInternalResolvers() with 0 resolvers
2013-10-05 23:46:47,040 [TP-Processor7] DEBUG org.apache.xml.security.keys.KeyInfo - I couldn't find a X509Certificate using the per-KeyInfo key resolvers
2013-10-05 23:46:47,040 [TP-Processor7] DEBUG org.apache.xml.security.keys.KeyInfo - Start getX509CertificateFromStaticResolvers() with 7 resolvers
2013-10-05 23:46:47,040 [TP-Processor7] DEBUG org.apache.xml.security.utils.ElementProxy - setElement("ds:X509Certificate", "")
2013-10-05 23:46:47,041 [TP-Processor7] DEBUG org.apache.xml.security.keys.KeyInfo - I could find a X509Certificate using the system-wide key resolvers
2013-10-05 23:46:47,041 [TP-Processor7] DEBUG psoft.hsphere.CP - License was issued properly
2013-10-05 23:46:47,102 [TP-Processor7] INFO psoft.hsphere.CP - Open Fusion license: invoking getKey method to recognize the license
2013-10-05 23:46:47,102 [TP-Processor7] INFO psoft.license.ka.AbstractKAMethod - Invoking method pkp13.getKey
2013-10-05 23:46:47,605 [TP-Processor7] INFO psoft.license.ka.AbstractKAMethod - Response from KA Server: License key is not renewed yet
2013-10-05 23:46:47,605 [TP-Processor7] DEBUG psoft.license.ka.AbstractKAMethod - Response from KA Server: resultCodes=2,2012
2013-10-05 23:46:47,619 [TP-Processor7] ERROR psoft.hsphere.CP - KA server didn't recognize this license:
 License key is not renewed yet

Cause

Bug HSPH-28

Resolution

  1. Replace 3 files in folder /hsphere/local/home/cpanel/hsphere/WEB-INF/classes/psoft/license/ with a files from the archive:

    H-sphere 3.4.
    H-sphere 3.5 and later.

  2. Check that owner if the files is root:cpanel and permissions are 640 for these files.

  3. Restart cp.

Search Words

License key is not renewed yet

I couldn't find a key using the per-KeyInfo key resolvers

I could find a key using the system-wide key resolvers

6311ae17c1ee52b36e68aaf4ad066387 f213b9fa8759d57bee5d547445806fe7 2e39a5e5b1423cc126cf735bac076008 f51a27b0a406fdfb3fcda8033c7f914d 6b908665c0d1eca5bdd0141a32fd712a

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