Article ID: 117986, created on Oct 16, 2013, last review on Mar 9, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5


SSL certificate cannot be purchased due the errors caused by the e-mail address. We are trying to buy SSL certificate for an account by using 'upload CSR' option in the store. The email address field is blank, but the CSR contains the email address.


Here is the OpenSSL output for CSR generated by PBAS:

~# openssl req -in PBAS_CSR -text
Certificate Request:
        Version: 0 (0x0)
        Subject: emailAddress=mail@domain.tld, C=PT, L=City, ST=State, OU=IT, CN=mail.domain.tld, O=Organization 

PBAS expects "emailAddress" tag to be inside CN (common name), for instance please check the output for a valid test request:

~# openssl req -in VALID_CSR -text
Certificate Request:
        Version: 0 (0x0)
        Subject: C=PT, ST=Lisboa, L=Lisboa, O=Parallels, OU=FHGSS, Lda,

Position of "emailAddress" is different, it is within CN here as expected.

Thus, with the CSR provided, PBAS cannot extract the needed "emailAddress", and despite the email address itself is ok.

Such behavior is considered to be a software issue:

PBAS-28937 - The invalid Email address is found in the CSR file, when buying the SSL certificate in the store

The issue is fixed since PBAS version 4.5.3


Upgrade PBA-S to the latest version.

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