Article ID: 117877, created on Oct 11, 2013, last review on May 11, 2014

  • Applies to:
  • Odin Business Automation Standard 4.x

Symptoms

Periodic task "Collect changed billing data for Report Manager" fails with following error:

/var/log/taskman.log
--->8---
[2013/08/13 06:59:41] [INFO] [22608] [HSPC::Taskman::call_task] ===> Executing task #30 [HSPC::MT::Billing::Reports->collect_report_data] [undef]
[2013/08/13 09:55:39] [ERROR] [22608] [HSPC::Taskman::call_task] <=== Task #30 failed locally: 500 Server closed connection without sending any data back at /usr/lib/perl5/site_perl/5.8.8/HSPC/Taskman.pm line 288
---8<---

PBA-S database is located on external server:

/etc/hspc/hspc.conf
---8<---
# Databases settings
MAIN_DB_HOST    = SOME_SERVER
MAIN_DB_NAME    = aspc
MAIN_DB_USER    = DB_USER
MAIN_DB_PASS    = DB_PASS
--->8---

Cause

External server closes the connection during task execution.

Resolution

Run the task manually and check mysql logs on remote server to get reason of the failure. The task may be executed through

PCC > Top > Configuration Director > Logging and Errors > Action Log > Tasks Queue > "Collect changed billing data for Report Manager" > Run now

Search Words

500 Server closed connection without sending any data back at /usr/lib/perl5/site_perl/5.8.8/HSPC/Taskman.pm line 288

external mysql server

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 70a5401e8b9354cd1d64d0346f2c4a3e

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