Article ID: 117803, created on Oct 9, 2013, last review on May 9, 2014

  • Applies to:
  • Odin Business Automation Standard 4.3

Symptoms

Consolidated invoice is enabled in PBA-S and a customer has billing day configured:

Top > Billing Director > Settings > Invoice Settings
--->8---
Enable consolidated invoicing   OK
Include domains and SSL certificates renewal fees to consolidated invoice   OK
Generate consolidated invoice before billing day (in days): 1 
---8<---

Top > Account Director > Customer Manager > Customers > CUSTOMER_NAME > Financial Info
--->8---
Billing Day 1 
---8<---

I've changed End Date of all subscription manually:

Top > Account Director > Customer Manager > Customers > CUSTOMER_NAME > Subscriptions
--->8---
ID  Hostname        Start Date  End Date

3118    SUBSCR1_ID  27-Jun-2013 30-Aug-2013
2520    SUBSCR2_ID  01-Nov-2012 30-Aug-2013
3264    SUBSCR3_ID  04-Jul-2013 30-Aug-2013
...
---8<---

The customer received several recurring orders that were not consolidated. Why?

Cause

To make the recurring orders be included to consolidated invoice, the end date should be more then date of invoice generation.

The above subscriptions expire on 30-Aug-2013. According to invoice settings consolidated invoice is generated 1 day before the customer's billing day (1) - on 30 or 31 (if there are 31 days in current month). That explains why the orders were not consolidated.

Resolution

To include the orders to consolidated invoice (without changing subscription end date and customer's billing day) you should increase "Generate consolidated invoice before billing day (in days)" in invoice settings.

Search Words

Generate consolidated invoice before billing day (in days)

does not work

consolidated invoice

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